Ordering

We can accept payment by Maestro, Mastercard, Visa Credit, Visa Debit, Visa Electron, Solo. All payments are handled via a secure server and on submission of your order you will receive an automated confirmation email.

Once we have processed your payment details you will receive an email from us confirming acceptance of your order, payment and estimated delivery dates.

Ordering by Phone

Call 015394 35827 between 10am – 5pm, 7 days a week. Please have your order details ready – product code, description and size and colour options if required,

i.e. H002A Long Wooden Hearts – Medium – Red – qty 3

Delivery

Postage & Packaging is £5.95 for most items to mainland UK only and all packages will be sent via Royal Mail First Class or Courier for larger items. A signature will be required for the Courier service. A few larger and more delicate items will require a quote for P&P In addition, if you wish to order from the Channel Islands, Isle of Man, Scilly Isles, Northern Ireland and the Scottish Highlands & Islands, please contact us for a P&P quote.

Returns

We will exchange or refund any item you are not happy with as long as the goods are returned unused and in their original condition within 28 days of receipt. If you return an item please ask for proof of postage from your post office. Delivery charge and return postage will only be refunded if the item is faulty or if we have sent you the wrong product. We suggest goods are returned by registered post as we cannot refund items broken or lost during return transit. If an item is damaged, or not as ordered, please inform us within 48 hours of delivery to arrange a replacement or refund.

T&Cs

For our full Terms & Conditions, please download a PDF version by clicking the button below.

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